Billing Policy

  1. Introduction
    • This Billing Policy outlines the terms and conditions for invoicing, payments, and refunds for services provided by Crescere Digital. By engaging our services, clients agree to comply with the terms set forth herein.
  2. Payment Terms
    • Invoices: All invoices will be issued electronically via email to the address provided by the client.
    • Due Date: Payments are due within 14 days from the invoice date unless otherwise stated in the service agreement.
    • Late Payments: A late fee of 10% will be applied to overdue invoices after a 30-day grace period.
  3. Changes and Cancellations
    • Clients must provide a minimum of 30 days’ written notice to cancel or request changes to campaign budgets or ongoing projects. This ensures sufficient time to adjust resources and deliverables effectively.
    • Failure to provide the required notice may result in continued billing for the original budget or service plan during the 30-day notice period.
  4. Refund Policy
    • Retainers and deposits are non-refundable unless the Agency is unable to deliver the agreed-upon services.
    • Refunds for unused portions of pre-paid services will be considered on a case-by-case basis at the Agency’s discretion.
    • No refunds will be issued for services already rendered, including partially completed campaigns or deliverables.
  5. Credit Policy
    • In the event of service disruptions or delays caused by the Agency, clients may be eligible for a service credit, applied to future invoices.
    • Credits are issued solely at the Agency’s discretion and do not represent cash refunds.
    • Clients must notify the Agency of any service issues within [number] days to qualify for consideration of a credit.
  6. Dispute Resolution
    • Any disputes regarding billing must be raised in writing within 14 days of the invoice date.
    • The Agency will review and respond to disputes within 5 business days.
  7. Termination and Cancellation
    • Either party may terminate the agreement with 30 days’ written notice.
    • Upon termination, the client is responsible for payment of all work completed up to the termination date.